How long will it take for my order to arrive?
Orders generally take us 24-48 hours to ship if it’s in stock. Shipping times vary, but will generally take ~3-5 days, or 2-days if priority is selected. You can check the product page for a specific timeline!
How do I track my order?
Once an order has shipped, you should receive a confirmation email with a tracking number. You can follow that tracking number to locate your order. If you have not received a tracking number, sometimes it ends up in your Spam folder so don’t forget to check there! If your tracking number is not working please email email@example.com for assistance.
I only received part of my order!
If you did not receive your complete order, please contact firstname.lastname@example.org and we will work with our team to make sure you get your order to you in its entirety. Please note, orders may ship in multiple packages and items on backorder may be delayed and shipped separately from the rest of your order.
Does States Made offer exchanges?
No. We are only able to replace items that are defective or damaged. If you received an item that is defective or damaged, you can reach out to [insert store email] with a photo of the issue and we’ll work to exchange it for something that’s up to standard.
What is your return policy?
Items that are defective or damaged may be returned up to 30 days after the order has been placed. To return, send an email to email@example.com with photos of the defect/damage and we’ll work on getting that processed for you. Please note, you may need to provide your name, order number, proof of purchase, and may be asked for additional photos. Return requests may take a few days to process!
I ordered the wrong size, how do I update it?
In general, orders may take 24-48 hours to process which offers a bit of a grace period if you noticed you input the wrong size. To update your size, contact firstname.lastname@example.org. Please note, if an item has already shipped we cannot update your size.
I inputted the wrong address, how do I change it?
Like the previous answer, there is a 24-48 hour window where you may be able to change your address before it ships. Please contact email@example.com to make those updates.
I got a notification that my item was delivered, but didn’t receive it…
Expecting mail and not receiving it can be a huge bummer. Our first go-to would be to use the tracking number you received to follow-up with USPS. You can call this number for additional tracking information of your package: 1-800-222-1811. If USPS is unable to provide the location of your package, please contact firstname.lastname@example.org and we’ll work to get your order to you!
Why didn’t I receive my order confirmation or shipping confirmation email?
If a valid email address is entered at checkout, you will receive an email notification when your order has been submitted, followed by shipping and tracking information once the order has shipped. If you haven’t received your confirmation email, please reach out to email@example.com!
How can I tell what size I am?
We provide size charts on most of the product pages!
Can I pay by phone or check?
No, but we do accept all major credit cards!