How long will it take for my order to arrive?
Orders generally take us 24-48 hours to ship if it’s in stock. Shipping times vary, but will generally take ~3-5 days, or 2-days if priority is selected. You can check the product page for a specific timeline!
How do I track my order?
Once an order has shipped, you should receive a confirmation email with a tracking number. You can follow that tracking number to locate your order. If you have not received a tracking number, sometimes it ends up in your Spam folder so don’t forget to check there! If your tracking number is not working please email firstname.lastname@example.org for assistance.
I only received part of my order!
If you did not receive your complete order, please contact email@example.com and we will work with our team to make sure you get your order to you in its entirety. Please note, orders may ship in multiple packages and items on backorder may be delayed and shipped separately from the rest of your order.
Does Believe Women offer exchanges?
No. We are only able to replace items that are defective or damaged. If you received an item that is defective or damaged, you can reach out to firstname.lastname@example.org with a photo of the issue and we’ll work to exchange it for something that’s up to standard.
What is your return policy?
Items that are defective or damaged may be returned up to 30 days after the order has been placed. To return, send an email to email@example.com with photos of the defect/damage and we’ll work on getting that processed for you. Please note, you may need to provide your name, order number, proof of purchase, and may be asked for additional photos. Return requests may take a few days to process!
Help! I made a mistake and need to change my order!
You can change your address, contact information, sizes, or make a cancellation up to 5:00pm PST the day your order is placed. Items on pre-order or backorder may have a wider window to make revisions -- but please note we are trying to get orders out super fast so it is best to contact us as soon as possible because sometimes your order might already be out the door before we can make a change! Please contact believewomen@
I got a notification that my item was delivered, but didn’t receive it…
Expecting mail and not receiving it can be a huge bummer. Our first go-to would be to use the tracking number you received to follow-up with USPS. You can call this number for additional tracking information of your package: 1-800-222-1811. If USPS is unable to provide the location of your package, please contact firstname.lastname@example.org and we’ll work to get your order to you!
Why didn’t I receive my order confirmation or shipping confirmation email?
If a valid email address is entered at checkout, you will receive an email notification when your order has been submitted, followed by shipping and tracking information once the order has shipped. If you haven’t received your confirmation email, please reach out to email@example.com!
How can I tell what size I am?
We provide size charts on most of the product pages!
Can I pay by phone or check?
No, but we do accept all major credit cards!